Terms of Service
Last updated: October 27, 2026
These Terms of Service ("Terms") govern your use of the Trust AI Online website and services. By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Who We Are
Trust AI Online ("Trust AI Online," "we," "us," or "our") provides cybersecurity services, including malware removal, managed detection and response, email security, and security awareness training. Trust AI Online is located at 715 Pinellas St, Suite 5, Clearwater, FL 33756.
2. Our Services
We provide the cybersecurity services described on our website and in any written agreement between you and us. The specific scope, deliverables, pricing, and timing of any paid services are set out in a separate service agreement or written proposal. In the event of a conflict, that agreement controls over these Terms for the services it covers.
3. Eligibility and Accounts
Our services are intended for businesses and for individuals who are at least 18 years old and able to enter into a binding contract. You are responsible for providing accurate information and for keeping any account credentials we issue to you secure and confidential.
4. Acceptable Use
You agree not to use our website or services to break the law, infringe the rights of others, interfere with or disrupt our systems, attempt to gain unauthorized access to any system, or misuse any information or tools we provide. You agree to use any security testing or monitoring services only on systems you own or are authorized in writing to assess.
5. Fees and Payment
Fees for paid services are described in your service agreement or proposal. Unless stated otherwise, fees are due as set out in that agreement. Late or missed payments may result in suspension of services.
6. Consultations and Estimates
Free consultations are provided for informational purposes and do not create a binding agreement to perform work. Any estimate becomes binding only when confirmed in a written service agreement signed or accepted by both parties.
7. Intellectual Property
The Trust AI Online name, logo, website, and content are owned by us or our licensors and are protected by law. You may not copy, reproduce, or use them without our permission, except as allowed by these Terms or applicable law.
8. Third-Party Services
Our services may rely on or integrate with third-party products and platforms. Your use of those third-party services may be subject to their own terms, and we are not responsible for third-party products we do not control.
9. No Guarantee of Absolute Security
We work hard to protect our clients, but no security service can guarantee that a system will never be compromised. We provide our services using commercially reasonable care and skill, but we do not warrant that our services will detect or prevent every threat, or that any system will be completely secure.
10. Disclaimers
Except as expressly stated in a signed service agreement, our website and services are provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by law.
11. Limitation of Liability
To the fullest extent permitted by law, Trust AI Online will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or data, arising from your use of our website or services. Our total liability for any claim relating to the services is limited as set out in your service agreement.
12. Indemnification
You agree to defend and hold us harmless from claims arising out of your misuse of our website or services or your violation of these Terms, to the extent permitted by law.
13. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute relating to these Terms will be handled in the courts located in Florida, unless your service agreement states otherwise.
14. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website or services after changes take effect means you accept the updated Terms.
15. Contact Us
If you have questions about these Terms, please contact us:
- Phone: (833) 365-7047
- Email: info@trustaionline.com
- Mail: 715 Pinellas St, Suite 5, Clearwater, FL 33756