Malware & Ransomware Removal Agreement

1Parties and summary

This Malware & Ransomware Removal Agreement (the "Agreement") is made on ____________ (the "Effective Date") between Trust AI Online, a Florida company headquartered at 715 Pinellas St, Suite 5, Clearwater, FL 33756, serving clients in all 50 states, phone (833) 365-7047 (the "Provider"), and ______________________ (the "Client").

This agreement covers finding and removing malware or ransomware from the Client's devices, closing the way it got in, and getting the Client safely back to work.

2Services

The Provider will deliver the following for the Client:

1. Free first look. A consultation to understand what happened and what it will take to fix it.
2. Containment. Affected devices are isolated so the infection stops spreading.
3. Removal. Malware is removed and devices are checked until they are clean.
4. Recovery. Files are restored from backups or shadow copies where available.
5. Root cause. A plain-language report of how the infection got in and what was done to close it.
6. Follow-up. A check-in within 14 days to confirm devices stay clean.

3Client responsibilities

• Give access to the affected devices, accounts and backups.
• Confirm the Client owns or is authorized to manage each device.
• Follow the safety steps given during the incident, such as pausing use of a device.
• Report any ransom demand; the Provider advises on next steps.

Ransom payments. The Provider does not pay ransoms on the Client's behalf. Any decision about a ransom stays with the Client and its lawyers, insurer and law enforcement.

4Fees, billing and term

Billing. Invoices are due within 15 days. Monthly plans are billed in advance. After 30 days past due, service may be paused with 10 days' written notice.

Term. This Agreement covers the project in Schedule A and ends when the final report or work is delivered and paid. Either party may cancel unstarted work with 10 days' written notice; completed work is billed.

Price changes. 30 days' written notice before any price change.

5Data, privacy and confidentiality

Files and logs are accessed only as needed to remove the threat. Copies made for the investigation are deleted within 30 days of completion, unless the Client asks for them to be kept for insurance or legal use.

Client data is used only to provide this service and is never sold. It is stored on access-restricted U.S. servers and sent over encrypted connections. Each party keeps the other's business information private during this Agreement and for 2 years after it ends.

6Limits of service and liability

Removal is done with care and best effort. Some encrypted or damaged data may be unrecoverable without a good backup, and full recovery is not guaranteed.

Each party's total liability is limited to the fees paid in the 3 months before a claim. Neither party is liable for lost profits or indirect damages.

7General terms

Nationwide service. The Provider serves clients in all 50 states and Washington, D.C. Services may be delivered remotely or on site, by the Provider's team or by qualified, vetted partners bound by the same confidentiality terms.

Governing law. This Agreement is governed by the laws of the State of Florida, where the Provider is incorporated, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts of Florida, unless both parties agree in writing to another venue or to binding arbitration. Where the law of the Client's state requires otherwise, that law applies to the extent required.

Whole agreement. This Agreement and Schedule A are the full agreement; changes must be in writing and signed by both parties. If any part is found unenforceable, the rest stays in effect.

Assignment. Neither party may transfer this Agreement without the other's written consent, except to a successor of its business.

Independent parties. The Provider acts as an independent contractor.

Schedule A: Service details

Signatures

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